In making a booking you agree to the following terms and conditions.
Our coaches are instructed to make judgments based on the safety of and satisfaction our customers. In the case of inclement weather we ask the coach and customer to individually agree as to whether the lesson should proceed. In the case of a mutually agreed cancellation the lesson will be re-credited to your account. If a lesson starts and is abandoned the customer will be credited the remainder of the lesson (rounded down to the nearest 15 minutes).
Minimum cancellation period
You agree to give a minimum of 48 hours to cancel or reschedule your lesson booking (except in the case of inclement weather) otherwise the full hourly charge applies. We ask our coaches to adhere to the same principles. In the case that this does not occur and you have not reached a reasonable outcome with the coach, please inform us and we will investigate.
We ask our coaches to be as flexible as possible. However in the case of lateness the full hourly charge applies even if our coaches cannot accommodate an hour lesson. If you are more than 30 minutes late without notifying the coach you forfeit the lesson but will still be charged.
You are responsible for all court fees. In the case that one of our coaches makes the court booking and pays the fees you agree to reimburse him/her in full in a timely fashion. If you cancel the lesson and the court cannot be cancelled you still agree to reimburse this fee.
We want you to be happy with your coach. We pride ourselves on our global selection of high quality coaches so we encourage feedback and you can review your coach after your lesson. If you feel there is something we can do better please let us know. We aim to resolve all complaints to the satisfaction of our customers and if we believe you have been given a substandard service we will refund your money without hesitation.
We act as a coaching exchange linking coaches with players. We do not have control over where you play and when you play. Therefore we do not accept any liability for any injuries sustained during lessons facilitated by crossXcourt you agree not to hold crossXcourt liable.
You agree to use your own discretion when leaving your children under the supervision of our coaches. If leaving your children under the age of 16 in the care of our coaches we ask that you leave your contact details and remain reachable at all times. We reserve the right to impose a late fee if you are late in collection of your children and our coaches deem it inappropriate to leave them unsupervised.
We will not share your personal data with outside companies or individuals, We may send you emails from time to time with promotions and news updates. If you wish to opt out of these please unsubscribe.
We will keep any unused hours on account or you can request a refund. Your hours never expire.